Last updated: [29-08-2025]

We aim to provide the best experience at FuOnXen. Our refund and cancellation policy is as follows:

1. Cancellations

• Orders can be cancelled within 12 hours of purchase.
• Once processing begins, cancellations are not accepted.

1. Refunds
   Refunds are granted only if:
   ✅ The product received is damaged or defective
   ✅ An incorrect product is delivered
   ✅ The order is lost in transit
   ❌ Customized 3D models and made-to-order items are non-refundable
2. Refund Process

• Email refund requests to support@fuonxen.com with order details and proof (photo/video).
• Approved refunds will be credited to the original payment method within 7–10 working days.